Salon Policies

CANCELLATIONs

The HeadLoft requires a credit card number to secure all appointments. We understand circumstances may arise that can not be avoided so we are happy to cancel or reschedule your appointment with 24-hour notice. If a cancellation/reschedule request is not made with more than 24 hour notice, we do charge a fee of 50% of your scheduled services. Missed appointments are charged the full amount of your scheduled services. In the event the card on file does not process, that charge will be due prior to booking your next appointment.

LATE ARRIVALS
To ensure all clients have the best experience with us at The HeadLoft, any appointment arrivals 20 minutes or later from their start time may subject to being cancelled with a possible cancellation fee and have to reschedule their appointment for another day.

REFUNDs & EXCHANGES

PRODUCTS

We have hand picked and customized our retail to provide our clients with products we trust and believe in. Our artists carefully select product recommendations for at-home care based on your specific hair length/texture, color services, and lifestyle care routines.

We can not offer refunds for opened products, though we can offer an exchange or salon credit towards future purchases. If you have any trouble styling your hair at home with our products, please reach out to our front desk team, headloft@gmail.com, for additional assistance. If you believe you have received a defective product, please let us know asap and we can help arrange an exchange for you at your earliest convenience.

SERVICES

For our salon services, we do not issue refunds. However, should you have any questions or concerns about the service you have received in the salon, please notify our management headloft@gmail.com within three days of your service to discuss solutions.